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Our gemologists visit remote excavating basins frequently. When in the office, we respond to inquiries within 2 hours. WhatsApp is the most efficient channel for real-time video clips.

πŸ• Gemological Service Hours

Monday β€” Saturday: 9:00 AM – 6:00 PM (PKT / UTC+5)
WhatsApp active 24/7 for international collectors.

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Frequently Asked Questions

Everything you need to know about purchasing and importing raw natural gemstones.

Are all gemstones 100% natural?

Yes. Every single gemstone in our catalog is completely natural and extracted from primary geological structures. Treatment profiles (such as "Unheated" for sapphires, or "Minor Oil" for emeralds) are rigorously declared.

How do you ship internationally?

We work exclusively with leading secure logistics providers: DHL, FedEx, and UPS. Packages are double-sealed, fully insured to the full value, and carry end-to-end digital tracking parameters.

What secure payment models do you accept?

For international transactions, we accept verified PayPal transfers and secure Payoneer invoices. For customers based in Pakistan, we process bank transfers, Easypaisa, and JazzCash transactions.

Can I request a verified lab certificate?

Absolutely. While all stones are pre-inspected, we gladly provide premium lab grading reports (specifying carat weight, treatment parameters, shape, and geological origin) from recognized testing facilities on demand.

What is your return policy?

We stand behind our gemstones. We offer a sincere 7-day inspection return window. If the stone's crystal fire or color profile does not meet your expectations, you can return it in its original condition.

Can you source a specific stone for me?

Yes. Custom sourcing is our primary specialty. By submitting our Sourcing Form above with your targeted carats, shape, budget, and origin details, our mine-visiting agents will locate rough minerals for you.

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